At Rubina’s Collection, every order is handled with care. Many of our outfits are made to order, customized, handcrafted, or sourced specifically for each customer. For this reason, most purchases are considered final sale. Please review the product description, size chart, measurements, processing timeline, and the following terms before placing your order.
Final-Sale Items
The following items are final sale and are not eligible for return or exchange:
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Made-to-order outfits
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Customized or custom-sized outfits
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Bridal and formal wear
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Items altered according to a customer’s requested measurements
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Sale, clearance, or promotional items
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Accessories and jewelry
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Items marked “Final Sale” on the product page
A change of mind, event cancellation, missed event date, or personal preference does not qualify an item for a return or refund.
Order Cancellations and Changes
Please review your order carefully before completing your purchase.
If you need to request a cancellation or modification, contact us within 12 hours of placing your order. We will make every reasonable effort to assist; however, cancellations and modifications are not guaranteed.
Once sourcing, production, customization, stitching, or order preparation has begun, the order cannot be canceled or changed.
Incorrect, Damaged, or Defective Items
If you receive an incorrect item or an item with a significant defect, please contact us within 48 hours of confirmed delivery.
Email: rubinascollection.us@gmail.com
WhatsApp: +1 (214) 636-6923
Please include:
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Your order number
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A clear description of the concern
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Clear photographs or a video showing the item and issue
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Photographs of the packaging and shipping label, when applicable
Please do not wear, wash, alter, tailor, or remove the tags from an item while your claim is being reviewed.
Once the concern has been verified, we may offer an appropriate resolution, such as a repair, replacement, missing component, store credit, partial refund, or refund. The resolution will depend on the nature of the issue and the availability of the item.
Handcrafted and Made-to-Order Variations
Many of our outfits include hand embroidery, embellishments, dyeing, stitching, and individually sourced trims. Slight variations are a natural part of handcrafted production and do not necessarily indicate a defect.
Minor variations may include:
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Slight differences in color caused by lighting, photography, dye lots, or screen settings
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Minor differences in embroidery placement, stones, beads, sequins, tassels, laces, buttons, or other trims
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Small variations in fabric texture or handcrafted details
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Minor measurement differences resulting from manual cutting and stitching
When a particular trim or accessory is unavailable, a comparable alternative may be used while maintaining the overall design and appearance of the outfit.
Sizing and Measurements
Customers are responsible for selecting the correct size and reviewing the applicable size chart before ordering.
For custom-sized orders, customers are responsible for providing accurate body or garment measurements. We are not responsible for fit issues caused by incorrect or incomplete measurements supplied by the customer.
Because garments are measured and stitched by hand, a reasonable variation of approximately 0.5 to 1 inch may occur.
If Rubina’s Collection makes a confirmed sizing error that falls outside a reasonable tailoring tolerance, please contact us within 48 hours of delivery so we can review the matter and provide an appropriate resolution.
Authorized Returns
Do not send an item back without prior written authorization from Rubina’s Collection. Unauthorized returns may be refused or returned to the sender.
If a return is approved, the item must be:
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Unworn and unused
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Unwashed and unaltered
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Free from perfume, makeup, stains, pet hair, or other signs of use
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Returned with all original tags, accessories, and packaging
Approved returns must be shipped using a trackable service within the timeframe provided in the return authorization.
If the return results from a verified error by Rubina’s Collection, we will provide instructions regarding the return shipping cost. For other approved returns, the customer may be responsible for return shipping.
Refund Processing
When a refund is approved, it will be issued to the original payment method unless another resolution has been agreed upon.
Please allow approximately 5–10 business days after the refund is processed for the credit to appear. Bank and card-processing timelines may vary.
Original shipping charges, expedited shipping charges, customs duties, and other delivery-related fees are non-refundable unless the return is the result of a verified error by Rubina’s Collection.
Delivery Concerns
If tracking shows that a package was delivered but you cannot locate it, please check with members of your household, neighbors, building management, mailroom, and the courier.
Contact us promptly so we can help review the tracking information or assist with a courier inquiry. Carrier investigations are subject to the courier’s procedures and timelines.
Contact Us
We want to address genuine concerns fairly and efficiently. If you experience an issue with your order, please contact us before initiating a payment dispute so our team has an opportunity to investigate and assist.
Email: rubinascollection.us@gmail.com
WhatsApp: +1 (214) 636-6923