Shipping Policy

Rubina’s Collection is committed to preparing and delivering every order with care. Our retail boutique is located in Plano, Texas, while many online orders are sourced, stitched, customized, or fulfilled through our production facility in Pakistan.

Please review the estimated processing and delivery timelines before placing your order.

Processing and Delivery Are Separate

Processing time is the time required to source, stitch, customize, inspect, and prepare an order for dispatch.

Delivery time begins after the order has been dispatched and accepted by the courier.

The estimated processing time and courier delivery time must be added together when calculating the expected arrival of an order.

Estimated Processing Times

Processing times vary according to the product and level of customization.

Typical estimates are:

Ready-to-ship items: approximately 2–4 business days
Standard made-to-order items: approximately 3–4 weeks
Customized, heavily embellished, formal, or bridal items: approximately 6–8 weeks
Multi-item orders: may require additional processing time

The timeline stated on the individual product page will apply when it differs from the general estimates above.

Processing begins after payment is confirmed and all necessary sizing or customization details have been received.

Business days are Monday through Friday, excluding public holidays.

Estimated Delivery Times

After dispatch, estimated delivery times are generally:

Economy shipping: approximately 7–12 business days
Expedited shipping: approximately 4–6 business days

These estimates may vary depending on the destination, courier service, customs processing, weather, seasonal demand, or other transportation conditions.

Tracking information will be sent to the email address provided at checkout once the shipment has been dispatched.

Estimated Dates Are Not Guaranteed

Processing and delivery timelines are estimates rather than guaranteed arrival dates.

Although we make every reasonable effort to dispatch orders within the stated timeframe, unexpected production or courier delays may occur. We will communicate significant delays when information is available to us.

Choosing expedited shipping reduces the estimated courier transit time only. It does not reduce the production or processing time unless this has been confirmed by Rubina’s Collection in writing.

Weddings, Eid, and Other Events

If an outfit is needed for a wedding, Eid, travel, or another special occasion, please order well in advance.

An event date entered in an order note or mentioned in a message does not create a guaranteed delivery commitment. Delivery by a specific date is guaranteed only when Rubina’s Collection expressly confirms that date in writing.

A missed event date does not automatically qualify an order for cancellation or refund when the order was processed according to its disclosed terms or when the delay resulted from circumstances outside our reasonable control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, or unit number.

Please contact us immediately if you notice an error. We will attempt to update the address if the order has not yet been dispatched.

Once a shipment has been transferred to the courier, an address change may not be possible and may result in additional courier fees.

Rubina’s Collection is not responsible for delays or failed deliveries resulting from an incomplete or incorrect address supplied by the customer.

Courier Delays

After dispatch, a shipment may be affected by circumstances such as:

Customs or border inspections
Severe weather or natural disasters
Flight cancellations or transportation disruptions
Government restrictions
Regional conflicts or airspace closures
Peak-season courier volume
Remote delivery locations
Recipient unavailability

These circumstances may extend the estimated delivery time. We will provide available tracking information and reasonable assistance, but the courier controls the shipment while it is in transit.

Customs Duties and Import Charges

International shipments may be subject to customs duties, taxes, tariffs, brokerage charges, or other government fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge.

Rubina’s Collection does not control customs assessments or clearance timelines.

If a customer refuses a shipment because of customs charges, any refund or reshipment will be reviewed after the package is returned to us. Return shipping, customs charges, and related fees may be deducted where permitted.

Delivery Attempts and Unclaimed Packages

The courier may make one or more delivery attempts depending on its local procedures.

Customers are responsible for monitoring the tracking information and responding to courier requests. Packages returned because of customer unavailability, an incorrect address, refusal, or failure to collect may require an additional shipping payment before they can be sent again.

Delivered but Not Located

When carrier tracking shows a package as delivered, please check:

Around the delivery location
With household members or neighbors
With building management, reception, or the mailroom
For a delivery photograph or location note
Directly with the courier

Please contact Rubina’s Collection promptly if the package cannot be located. We will assist with reviewing the tracking information or opening a courier inquiry when appropriate.

Courier investigations are subject to the carrier’s procedures and timelines.

Lost or Damaged Shipments

If a shipment appears to be lost or arrives with visible transit damage, contact us promptly with your order number, photographs, and any relevant courier information.

We will work with the courier to investigate the matter. Any replacement, refund, or other resolution will depend on the investigation, the circumstances of the shipment, and the applicable courier or shipping coverage.

Free-Shipping Promotions

Free-shipping thresholds and promotional shipping offers may change. The offer displayed on the website or at checkout when the order is placed will apply.

Unless otherwise stated, free shipping refers to the standard or economy shipping method.

Split Shipments

Orders containing multiple items may be shipped together once all items are ready. In some cases, we may divide an order into separate shipments.

If an order is split by Rubina’s Collection, the customer will not be charged an additional standard shipping fee unless a separate arrangement has been requested or agreed upon.