VELORY

Working Days

• Working days are Monday through Friday.
• Saturdays and Sundays are not considered working days.

Processing Timeline

• Standard processing time is 3–4 weeks from the date of purchase.

Courier Responsibility

• Rubina’s Collection is not responsible for delays caused by courier services.
• Any such delays fall under the courier’s responsibility.

Unforeseen Events

• Delays due to natural disasters, customs issues, or recipient unavailability are not covered under this policy.

Non‑Warranty Clause

• No warranty or compensation is offered for delays caused by circumstances beyond our control.

Remote Areas

• Deliveries to remote or hard‑to‑reach regions may take longer than the standard 3–4 Weeks.

Delivery Obligations

• A signature is required upon delivery.
• Address changes are not allowed once the order has been dispatched.
• The courier will make two delivery attempts.
• After an item is received, the courier is not obligated to accept returns or exchanges.

Color Disclaimer

• Product colors may vary slightly due to lighting during photography.

Authenticity Guarantee

• Rubina’s Collection is an authorized retailer.
• All accessories shown in brand images are included exactly as offered by the brand.

Need Help?

For any questions or concerns, please contact our customer support team. We’re here to assist you.